Microsoft New Commerce Experience – Are your contracts ready?

21 February 2022

On March 10 2022, Microsoft will be fully moving towards their New Commerce Experience (NCE). The NCE, arriving alongside some large price increases, will be the new way for business customers to access Office 365.

Managed Service Providers (MSPs) are an industry of specialists who provide IT infrastructure, security, applications and networks to the end client. The benefit to the end client being access to a provider who knows the best ways to set up their systems as well as providing ongoing support and administration over the IT of the business.

One element which will routinely be handled by an MSP would be over third party applications, such as Office 365, where the MSP will arrange and setup the Office 365 account on behalf of their client with the client ultimately being responsible for the associated fees as part of the services.

There are significant price changes coming from Microsoft as part of the NCE upgrades, although there are limited promotional offers available through to June 2022, and if you are an MSP you should ensure that your contracts allow you to, automatically, charge this increase in price to your end client. As well as this you will want to put in place terms which allow for further developments like these from Microsoft as well as any other third parties service providers.

Generally speaking there are many elements a well put together MSP agreement will need to cover and, as demonstrated by these changes coming from Microsoft, one of the most important areas is in relation to 3rd party licences and applications. As well as this though you will need to be mindful for other ways your contract covers these applications, such as in terms of the intellectual property of the license or what happens if your client cannot pay the licences anymore.

If you are unsure if your MSP agreement is drafted in a way which protects your business from changes like these, is in need of a review and update in line with changes in the industry, or you are looking to put in place a comprehensive and legally complaint set of managed service terms then you should get in touch with Ben Rose by telephone (01274 447 065), by email ([email protected]) or simply click here to fill out an enquiry form.

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